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Customer Service Representative

HR, Recruitment, Administration
Job Description

Coordinates, plan and oversees all activities of KSA orders. Record and maintain data and information of orders, delivery, transportation, payment status. Administer trucking documentation. Maintain efficient communication and coordination with customers, logistics, transporters and finance. Prepare and update periodic and routine reports.

Key accountabilities/Tasks:

- Receive sales orders from KSA sales as per budget.
- Meet customer monthly sales targets.
- Follow up with logistics to ensure the order fulfillment as per Sales Order.
- Follow up with Finance and Customers for payments.
- Control customer interactions, process customer accounts and filling documents for KSA orders.
- Create proforma and final invoices for KSA customers as well as creating service entry sheets for transporters in SAP.
- Handle KSA customers’ records registration through preparation and creation/change of customer profile.
- Communicate and follow up with logistics and trucking teams for any issues with KSA orders and optimize trucking capabilities to reduce transportation cost. Also, monitor KSA allocation, deliveries and create delivery documents.
- Prepare monthly trucking forecast for KSA/GCC and monitor Transporter Performance. Also, verify KSA and GCC trucking invoices and ensure the implementation as per agreed contract.
- College Degree with 3+ years of related experience.

- Ability to communicate well in spoken and written English and Arabic.
- Effective communications influencing skills.
- Proficiency in the use of software applications (MS Office) and databases.
- SAP familiarity.
- Positive attitude, enthusiastic, delightful.
- Energetic and able to work under pressure.

Experience : 3-5 Years
City & Country: Jubail, Saudi Arabia
Education: Graduate
Nationality: Any Nationality, Any Arab Nationals, Filipino
No of Vacancy: 1
Carrer Level: Mid Level Career
Gender: Male
Employment Type: Full Time
Contact Information
Name: Mohammad Akeem

Key Skills