Your task will be:
- Develops relationship with allocated customers
- Participates in joint Sales visits if necessary
- Accepts all orders (from customer or overseas office) and processes them for handover to Operations
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
- Provides spot quotations and closes contract
- Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to Sales
- Takes and handles customer inquiries, e.g. Track and Trace
- Takes and registers all customer complaints
- Drives solution of customer complaints by solving it directly or assigning tasks to other function
- Acts as first contact point for customer claims
- Takes and processes customer feedback
- Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates
Your profile should look like:
- Good knowledge of forwarding business
- Good knowledge of Customer Services processes and systems
- Ability to identify and meet customer needs in a pleasant and friendly manner
- Excellent communication and interpersonal skills
- Good telephone and E-mail skills
- Commercial attitude
- Good knowledge in English (verbal/written)
We offer:
- International and strong brand support with clear processes
- Flexible working hours with possibility of occasionally working from home upon agreement
- Possible further career development supported global internal training plan
- International company environment
Experience : 5-10 Years
City & Country: Riyadh, Saudi Arabia
Education: Diploma, Graduate
Nationality: Any Nationality, Any Arab Nationals
No of Vacancy: 1
Carrer Level: Mid Level Career
Gender: Male
Employment Type: Full Time
Contact Information
Name: Dimple Christina
