Related Jobs

Customer Service Specialist

Supply Chain, Logistics, Purchase, Materials
Job Description

Your task will be:

  • Develops relationship with allocated customers
  • Participates in joint Sales visits if necessary
  • Accepts all orders (from customer or overseas office) and processes them for handover to Operations
  • Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
  • Provides spot quotations and closes contract
  • Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to Sales
  • Takes and handles customer inquiries, e.g. Track and Trace
  • Takes and registers all customer complaints
  • Drives solution of customer complaints by solving it directly or assigning tasks to other function
  • Acts as first contact point for customer claims
  • Takes and processes customer feedback
  • Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates

Your profile should look like:

  • Good knowledge of forwarding business
  • Good knowledge of Customer Services processes and systems
  • Ability to identify and meet customer needs in a pleasant and friendly manner
  • Excellent communication and interpersonal skills
  • Good telephone and E-mail skills
  • Commercial attitude
  • Good knowledge in English (verbal/written)

We offer:

  • International and strong brand support with clear processes
  • Flexible working hours with possibility of occasionally working from home upon agreement
  • Possible further career development supported global internal training plan
  • International company environment
Experience : 5-10 Years
City & Country: Riyadh, Saudi Arabia
Education: Diploma, Graduate
Nationality: Any Nationality, Any Arab Nationals
No of Vacancy: 1
Carrer Level: Mid Level Career
Gender: Male
Employment Type: Full Time
Contact Information
Name: Dimple Christina